You have the right to return any purchased products (other than customized products and underwear). We accept online returns within three (3) days from the day on which you (or a person indicated by you) receive the products. Please note that it is not possible to return purchases made online in one of our stores.
Please return your products in their original condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume packaging still sealed. All of the packaging (plastic, boxes), user manual and product labels have to be returned.
To return your product please contact us here.
In the scenario of card payments refunds:
Once your returned article is received and inspected, we will send you an email to inform you if your refund has been approved or not. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 21 calendar days. If the amount of your refund is incorrect, please contact our customer service department at customerservice@lacoste.com.lb, and we will immediately solve the issue. If the amount has not been credited to your account then please contact your credit card company, it may take some time before your refund is officially posted; alternatively please contact your bank. There is often some processing time before a refund is posted. If you have followed all above steps and you still have not received your refund yet, please do not hesitate to contact us at customerservice@lacoste.com.lb. You could also contact our customer service team on the customer service chat box on www.lacoste.com.lb. For inquiries during weekends, please email us on customerservice@lacoste.com.lb and we will call you back on monday. In the scenario of cash on delivery payments refunds: we will be sending our driver to inspect the item to be returned. If the item was approved, you will be refunded in cash on the spot. After the 3-day period, we cannot offer you a refund. We encourage our customers to try the product in the first 3 days. All returned products not complying with our return policy will be returned to you without refund. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. If you return products purchased with a promo code, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then loose the promotion amount of the returned item. Delivery charge of 3USD will be applied on return and exchange.
